Return Policy
Emoschin Electric Bikes will allow you to return your electric bike within 30 days. We will not allow any returns after 30 days from date of delivery. The bike must be in the same condition that it arrived in and have less than 10 miles. It must be free of scratches, dirt and any wear and tear. The bike must be returned in its original packaging, including the wrapping contents that bike came wrapped in. It must also include any components that came with the bike. Including but not limited to the charger, both keys and tools etc. The customer is responsible for the cost of freight to return the bike. $196.00 per bike. Once a shipping label has been created the customer will incur the freight charges if customer would like to cancel order.
Please request a Return and Exchange Authorization. (Contact Emoschin Support team for a return label at ([email protected]) Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.
Warranty
Emoschin bikes come with a one year warranty. Please keep the invoice number, date of purchase, model and serial number of the bike (located on the battery). Make sure you register your bike with us within 7 days of receiving the bike.+Misuse of the battery, negligence or attempt to open or repair it will void the warranty. Reregulating or removing the regulation from the bike will void the warranty. The warranty cannot be transferred, it is for the original purchaser only. If damage occurs by failing to follow instructions of the manual, accidents, operator error, modifications, failing to assemble the product properly, water damage, stunt riding and not properly maintaining your bike, your bike will not be covered under warranty.
Item not covered under warranty: Tires, inner tubes, brake lever, brake lines, brake pads, basket, wheel, light bulbs, rotors, fuses, chain, spokes, paint and back rack.
Frame, monitor, original battery, display, throttle and motor are all under warranty for one year. They are to be free of defects in material or workmanship for one year.
Please contact us by email prior to filing a claim. Photos and videos of the issue are required. [email protected] We will gladly assist you in any way we can.